Refund policy
RETURNS, REFUNDS AND CANCELLATIONS
RETURN POLICY
You can return any item ordered, other than a personalized order, from the online shop within 10 days of receipt. In the case of damaged or defective item, please contact our customer care team immediately at marketing@duebuoi.it
Personalized orders may not be returned.
Any use or damage by you, or damage due to your improper repackaging, may result in further charges as necessary to place the returned items in a condition that will allow them to be resold, or in the rejection of the returned goods by Due Buoi.
Once you have completed return process, a return form will become available to print and enclose in your parcel. We'll issue you a return free shipping label. Expect to receive notification of a successful return after the warehouse has received and processed your request.
In order that we can process your return quickly, please note the following:
- Complete the online return form
- Always use the original packaging
- Label these with our pre-paid shipping label
Returned items must be accompanied by the original labels and fastenings, and should be in a state expected after normal usage in inspecting and trying on the product. Due Buoi reserves the right to assess the extent of the return value in the case of items returned with permanent signs of use.
REFUNDS
Due Buoi will process your refund as quickly as possible. If after examination of your return there will be a credit in your favor, we will refund the amount immediately to the credit card used when ordering. You will be notified about your successful return by e-mail. Please allow two billing cycles for this credit to appear on your credit card statement.
ORDER CANCELLATION
A cancellation on the Website is not possible. If you wish to cancel your order, please contact our Customer Service team immediately marketing@duebuoi.it so we can determine whether or not cancellation is possible. If your order is already in order picking, a change or cancellation is not possible.
KNIVES AND TOOLS
Due Buoi guarantees all products to be of first class material and also guarantees a lifetime against any defects in material and workmanship. Damage caused by normal wear and tear, misuse or abuse are not covered by this guarantee.