Shipping policy
SHIPPING AND TRANSIT
SHIPPING
Please allow 4-5 days to process and ship your order. Actual delivery time will vary based on shipping method.
Free shipping:
- USA: free shipping for orders higher 80.00$ (Hawaii and Alaska territory excluded)
- Italy: free shipping for orders higher 80.00€
Shipping estimates are subject to change without notice based on promotions, personalized orders, etc.]
DAMAGE IN TRANSIT
Damage during shipping is rare, but you should always check for evidence of damage or loss before signing for any shipment. Do not accept any shipment that has apparent damage until the carrier notes and acknowledges such damage in writing. Keep original packing materials until equipment has been fully examined in operation. You are responsible for filing all claims for damages directly with the carrier.
SHIPMENT ERRORS
Due Buoi assumes no responsibility or liability for shipping errors or shortages discovered or reported later than 10 days after receipt of shipment from the carrier.
RETURNS, REFUNDS AND CANCELLATIONS
RETURN POLICY
You can return any item ordered, other than a personalized order, from the online shop within 10 days of receipt. In the case of damaged or defective item, please contact our customer care team immediately at marketing@duebuoi.it.com
Personalized orders may not be returned.
Any use or damage by you, or damage due to your improper repackaging, may result in further charges as necessary to place the returned items in a condition that will allow them to be resold; or in the rejection of the returned goods by Due Buoi.
Once you have completed return process, a return form will become available to print and enclose in your parcel sent with the delivery. Use this to return the goods free of charge. Expect to receive notification of a successful return after the warehouse has received and processed your request.
In order that we can process your return quickly, please note the following:
- Complete the online return form at
- Always use the original packaging
- Label these with our pre-paid shipping label
Returned items must be accompanied by the original labels and fastenings, and should be in a state expected after normal usage in inspecting and trying on the product. Due Buoi is unable to sell any returned items with a strong odor or other signs of use. We reserve the right to assert claims for compensation in such cases.
REFUNDS
Due Buoi will process your refund as quickly as possible. If after examination of your return there will be a credit in your favor, we will refund the amount immediately to the credit card used when ordering. You will be notified about your successful return by e-mail. Please allow two billing cycles for this credit to appear on your credit card statement.
ORDER CANCELLATION
A cancellation on the Website is not possible. If you wish to cancel your order, please contact our Customer Service team immediately marketing@duebuoi.it so we can determine whether or not cancellation is possible. If your order is already in order picking, a change or cancellation is not possible.
KNIVES AND TOOLS
Due Buoi guarantees all products to be of first class material and also guarantees a lifetime against any defects in material and workmanship. Damage caused by normal wear and tear, misuse or abuse are not covered by this guarantee.